What data we collect

The personal information that we collect from our website includes:

  • Any questions or feedback that you leave through our contact form on our website
  • Your name, email address, phone number, address, family information, and other information requested through our application forms
  • Basic device information, like your operating system, screen size and your web browser

To monitor how our website is used, we use WP Statistics to process information about:

  • The pages you visit
  • How long you spend on each page
  • How you got to each page, whether it was from a Google search, social media post, or by navigating through our website
  • How you interact with pages

We have configured WP Statistics to ensure data collected is not identifiable to you. We will not combine information collected through other data collections to identify your visit.

Why we need your data

We collect your personal data to:

  • Provide physical services at our hub
  • Send email alerts to you about our services, events, or our opening times
  • Provide support to our community through email or social media

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of the community.

What we do with your data

The data that you provide us with will only be used to provide you with a service, whether it is a contact request, an application form, or by providing us with your information through other systems.

We will not:

  • sell or rent your data to third parties
  • share your data with third parties for marketing purposes

How long we keep your data

We will only retain your personal data for as long as it is needed for the purposes set out in this document.

We will:

  • Keep your emails for as long as we are providing you with a service
  • You, or someone you are a guardian of, is a member of SYCC
  • You have registered for an event with SYCC in the future, or in the past 6 months

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

Links to other websites

To support our community, we redirect to other websites, such as BCP Council, other supporting services in the Bournemouth, Christchurch, and Poole area, and social media platforms such as Instagram and Facebook.

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, we will take reasonable steps to let you know.

Updates to this page

Our privacy policy was last updated on the 25th January 2025. For any major changes to how we handle your data, you will be contacted.